After the customer receives our machine, it does not require installation and can be used directly.
We offer 3 years laser source and 2 years machine warranty. During the two-year warranty, if the machine has any problems, we will provide the necessary parts for free. However, parts damaged by man are not covered by our warranty. After the warranty period, we continue to provide lifetime services.
We have three layers of packaging. The outer packaging uses plywood boxes. The middle of the machine is covered with foam to protect the machine from shaking. The inner layer is covered with a waterproof plastic bag.
Typically, delivery time is 5 - 7 business days after receiving payment for the item.
Yes, we can add a protective case if you need it. We can customize the design according to client's requirements.
We have three layers of packaging. The outer box is made of wooden technological box. The middle of the machine is covered with foam to protect the machine from shaking. The inner layer is covered with thick plastic bag, waterproof.
Our packaging takes into account all factors of damage, which makes it safe, and our forwarders have extensive experience in safe transportation. We export it to 180 countries around the world. So don't worry, you will receive the package safe and sound.
Our technicians installed the machine before shipping. To install some widgets, we will randomly send detailed tutorial videos and guides to users. 95% of clients can learn on their own.
If such a problem occurs, contact us as soon as possible and do not attempt to repair the machine yourself or anyone else. We will reply to you within 24 hours to solve the problem.
Yes, we can add a protective case if you need it. We can customize the design according to client's requirements.
You can tell us about your work materials, work details through pictures or videos, so that we can determine whether our machine can meet your needs. Then we can give you the best model based on our experience.
We will send you instructions and instructional videos in English to teach you how to operate the machine. If you still can't learn how to use it, we can help you with the online help program "Team View". Or we can talk by phone, email or other contact information.
Yes, laser surgeries are absolutely safe. The Viytek laser machine has many safety systems, such as sealed sockets, emergency stop buttons, water alarms, and red dot focusing.
The machine has a three-year warranty. In the event of a failure, our technical staff will typically determine the problem based on customer feedback. Except for consumable parts, in the case of "normal use", due to quality problems, can be replaced free of charge.
Telegraphic Transfer (T/T) to our official bank account or Western Union Transfer (WU)
Standard machines require 5 - 10 days; For non-standard machines and machines customized to specific customer requirements, 15 - 30 days are required.
Yes, we can provide door to door courier delivery, by air to your airport and by sea to your seaport.
Based on EXW (Ex works price), FOB (Delivery on Board), CIF (Cost, Insurance and Freight), DDU (Door to Door, No Taxes) terms.
Once dispatched, we will send you documents by post or DHL, including packing slips, commercial invoices, bills of lading and other evidence required by the client.
